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How We Protect Your Personal Data

At agen303 login, your personal data — including account details, deposit records via DANA, OVO, GoPay, and QRIS, and session activity — is handled with clear, documented practices…

Data collected only as neededDANA, OVO, GoPay, QRIS transaction records securedYour rights: access, correct, deleteContact our privacy team within 2 business daysApplies to all accounts in Indonesia
agen303 login How We Protect Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

Questions about your data or a request to update or remove personal information can be sent to us through three channels.

Live Chat Start a chat session directly from your account dashboard — available daily 08:00–23:00 WIB. Routine privacy queries such as data-access confirmations are typically resolved within the same session.
Email Privacy Request Send a written request to our privacy team email address. We acknowledge receipt within 24 hours and deliver a full written response within two business days, including confirmation of any data changes made.
Account Settings Panel Log in, head to Settings, then select Privacy Controls to review what data is stored against your account, update contact details, or submit a deletion request without contacting support directly.
HOW WE HANDLE DATA

Browse Our Data Handling Practices

Every data-handling decision we make is documented and auditable. From cookie storage on your browser to how QRIS payment confirmations are matched to your account, each step follows a defined internal process.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to measure page performance. No advertising cookies are placed on your device without your consent, and you can clear all cookies via your browser settings at any time.

Payment Data Security

Deposit and withdrawal records tied to DANA, OVO, GoPay, and QRIS are stored in encrypted form. Payment credentials themselves are never stored on our servers — they pass directly through each payment provider's own secure gateway.

Account Access Controls

Your account is protected by password hashing and optional two-step verification. If a login is attempted from an unrecognised device, we send an alert to your registered email so you can act before any access is granted.

Data Retention Schedule

Payment transaction logs are retained for five years in line with financial-record obligations. Session and activity logs are purged after 90 days. Closed accounts have non-payment personal data deleted within 30 days of closure confirmation.

Third-Party Sharing Policy

We share data with payment processors — DANA, OVO, GoPay, QRIS — strictly to complete your transactions. We do not share personal data with advertising networks, data brokers, or unrelated commercial third parties under any circumstances.

Your Right to Request Changes

You can request a full copy of your stored data, ask us to correct inaccuracies, or ask for deletion. We process all verified requests within two business days and send written confirmation once changes are applied to your account record.

Switch to the Answers You Actually Need

The questions below are ones our account holders ask most often about how their personal data is used, stored, and protected. If your question is not covered here, our privacy team is reachable via live chat daily from 08:00 to 23:00 WIB or by email for written requests.

We collect your name, email address, phone number, and payment method at registration. Once active, we also log transaction records from DANA, OVO, GoPay, or QRIS, and device identifiers used for fraud prevention and account security purposes.

Payment transaction logs — including DANA, OVO, GoPay, and QRIS records — are retained for five years to satisfy financial-record obligations. General session and activity data is purged automatically after 90 days from the date it was created.

Yes. Submit a data-access request via live chat or email, and we will compile and deliver a copy of your stored personal data within two business days. Verification of your account identity is required before we release any data.

We share data only with the payment processors you use — DANA, OVO, GoPay, QRIS — and only to complete your transactions. We do not sell, rent, or share personal data with advertising networks or unrelated third parties.

Log in and go to Settings, then Privacy Controls, and submit a deletion request. Alternatively, email our privacy team directly. We process verified deletion requests within two business days and send written confirmation once your data has been removed.

We use session cookies for login continuity and analytics cookies for performance measurement. No advertising cookies are set without your consent. You can remove all cookies at any time through your browser's settings without affecting your account credentials.

Non-payment personal data is deleted within 30 days of confirmed account closure. Payment transaction records are kept for five years as required by financial regulations. After deletion, your data is no longer accessible to our team or any third party.